Do you know what could be more annoying than losing a good order in the process of execution? Maybe losing a good order in the process of execution, contacting customer support with a request to restore justice, and in response hearing a threat to block your account altogether.
In fact, helpdesk staff in various companies sometimes do just that, for example, when the situation goes beyond their job description and they do not want to initiate an analysis of the problem by their management. Of course, this is a problem and it must be dealt with.
TikToker Maliyah Gibbs once tried to fight this and her video with a story about such an offensive situation went viral, gaining almost 360K views. The Original Poster has a side job as a shopper on Instacart, and it was with this service that she had an unpleasant encounter.
More info: TikTok Part 1 | TikTok Part 2 | TikTok Part 3
The Original Poster has a side job as a shopper at Instacart
One day, the woman saw an order for 125 items at the Central Market in her Instacart account, with a tip of $191. Not a bad option, so the OP immediately took this order.
Suddenly, the OP saw that the customer had canceled the order right in the middle of her shopping
She was in the midst of shopping, periodically chatting with the customer about possible product replacements for out-of-stock products when, after collecting about half of the necessary items, she suddenly saw that the order had been canceled.
The helpdesk guy told Maliyah that the company could refund her $7 for the order cancelation
Maliyah contacted a customer service rep, who first stated that they do not see deleted orders in her account, and then stated that the company could refund her $7 for the unexpected order cancelation.
The OP did not agree with the helpdesk employee as she had spent a lot of time on that order
Of course, this amount did not suit Maliyah, who spent lots of time and effort to, firstly, get to the Central Market, and secondly, to collect almost half of the batch – as many as 60 items were already in her cart.
The woman explained all this in detail, to which the support employee objected that she was simply extorting money from the company and that he should put a note on her account to block it. When Maliyah asked to be transferred to another employee or to contact the manager, he simply put a block.
The customer support worker said that he might block the OP’s account
As a result, the woman was left without the expected reward, spent a lot of time on, as it turned out, an aimless order, and even her Instacart account was almost blocked. And that’s not counting her completely spoiled mood!
Commenters have certainly given massive support to the OP, arguing, for example, that Instacart should introduce the option of not being able to cancel an order once it’s already started. Well, perhaps the wittiest piece of advice was that Instacart just needs to buy all these groceries on its own in order to avoid such problems.
You can check out Maliyah’s video below
@maliyahgibbs This is only part 1. @Instacart @Instacart Care Team you need to do better!! This shouldn’t be allowed to happen! #instacart #storytime #instacartshopper #instacartshopping ♬ original sound – Maliyah Gibbs
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