Theoretically, servers should treat all customers equally and fairly. But we live in a world where theoretical things sometimes remain just theory. What we’re getting at is that sometimes servers mistreat their customers. While there could be justifiable reasons for that, sometimes, there are not, and they’re just jerks. What’s even worse is that they can quickly change their behavior after learning that their job might be on the line when, for example, a customer turns out to be a mystery shopper. And yes, you guessed right — that’s exactly today’s story.
More info: TikTok
A woman who works as a mystery shopper recently posted a video about her negative experience at‘Outback Steakhouse,’ and the video quickly went viral
“I just completed an ‘Outback Steakhouse’ mystery shop. And unfortunately, they did not do that well”
“ I was by myself, and when I walked in the door, I was immediately greeted by the hostess. And she asked me how many in my party. I said ‘Just one.’ She’s like, ‘Okay, I’m gonna sit you at the bar.’ And I said I’m not interested in the bar. I’m 5’2, and it’s really hard for me to sit in high chairs because it hurts my legs, because it cuts off the circulation, because my feet have nowhere to land, if that makes any sense. And to all my short girls out there, you know what I’m talking about.”
“ So, I asked her very nicely, I said, ‘I’m so sorry. I’m not comfortable at the bar. Can I have a booth or a table?’ And she was like, ‘Well, I’m gonna have to ask my manager.’”
“I’m like that’s really weird. I eat out a lot by myself because I’m a single woman, and all my friends work nine to five, and so on. And I take myself out all the time, and it’s never a problem for me to get seated [at] a table. Every once in a while, I have to put my foot down, but usually not during a mystery shop. Well, this, this one was one of those. So, I, again, I’m like, ‘Okay’ because I have to let them do what they do. I can’t make a fuss.”
“ And the manager came to me, he’s like, ‘Well, this is our busy lunch hour.’ I’m like, ‘Well, I’m about to be part of that busy lunch hour, and I’m just asking you for a comfortable place to sit and enjoy my meal.’”
“He rolled his eyes at me. So, he reluctantly gave me what I wanted with the hostess right behind. The hostess slapped the menu on the table and walked away”
“ The waitress came and asked me for my drinks and asked me if anyone else was showing up. I said, ‘No, it’s just me.’ She got slightly an attitude with me, and she said, ‘Oh, well, I can move you to the bar.’ I said, ‘No, I want to sit at a table. Is that okay?’ Like good freaking grief, you know, and she was like, ‘Okay, fine,’ and she had an attitude about it.”
“ So, she brought me my drink within a reasonable amount of time, can’t deny that. She took my order. It took a little bit longer for me to get my food, but it was prime lunch hour, and I get it. So, I let that roll. But she never came to check on me again, like ever. And when I was ready for my check, I had to wait. She made eye contact with me three different times, and you know how it works. You signal the person, like, ‘Hey, I’m ready to go.’ And she took forever to get to me.”
“So, for someone who wants me out of their section, she really did not work very hard to get me out of her section in a reasonable amount of time to fill up her table with, you know, a bigger party, where she would possibly get a bigger tip .”
“ So, unfortunately, I was not able to give her her gift card of $50 for passing the mystery shop. So, this was a reveal one. So, I had to, you know, I pay my meal, then I came back in.”
“I revealed myself, and she was in shock. And that’s when everybody — the hostess, the manager, and my waitress — wanted to act like they gave a ‘you know what’”
“ In a very nice way, I was like, ‘Well, it’s a little too late. I have all your names. I’ve marked them down. The cameras will show the experience. Have a good day.’ I walked out, so.”
“ I just wish people would just be more considerate and do their job right, and they would keep their jobs. They wouldn’t get written up. They wouldn’t have to worry about mystery shops going good or bad because they naturally would do the right thing. It’s really freakin simple. I’ve worked, I was a waitress, I was a fast food worker, I owned my own restaurants. I do my own thing today. I made mistakes, but I learned from them.”
“Just do your job the best you freakin’ can. Is it just too much to ask?”
Watch the video here:
@kaylalaughsoutloud @Outback Steakhouse #kaylalaughsoutloud #outbacksteakhouse #outback #mysteryshopping #mysteryshopper #steakhouse #fyp #fy #foryoupage #foryou #trending #tiktok #tiktokviral #viral #fup #wtf #wow #story #storytime #rude #fail #bad #crazy #excuseme #like #share #follow ♬ original sound – 😂 Kayla Laughs Out Loud 🤣
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