The customer is not always right. You can’t place the burden of responsibility just on the shoulders of the person who’s providing the service you’re paying for. Professionals—from every field—need information from their customers in order to do a good job; and they deserve at least a little bit of common courtesy and respect. Wedding photography is no different.

Wedding photographer Shayla Herrington explained in a viral video on TikTok how a few years ago she canceled on a bride-to-be the night before her ceremony. While that sounds like an awful thing to do on the surface right before their big day, in reality, there were very good reasons for Shayla to do this. And her TikTok followers completely agree with her.

Scroll down for the full story, Pandas. Let us know who you think is in the wrong here and what you would have done if you were in Shayla’s shoes. Meanwhile, if any of you are wedding photographers, we’d love to hear a bit about your job, the challenges you face, why you do it, and the toughest clients you’ve had to deal with.

More info: TikTok | Facebook | ShaylaHerringtonPhotography.com

Wedding photographer Shayla, from Arkansas, went viral after opening up about a weird situation that happened with a client some time ago

People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 1

She shared why she canceled on the bride-to-be right before the big day

People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 2 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 3 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 4 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 5 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 6 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 7 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 8 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 9 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 10 People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 11

Here is the viral TikTok video in full

@shaylamherrington Was I in the wrong? Find the preset i used to edit in my bio! #weddingphotographer #weddings #weddingplanning #storytime #wedding #photographer #engaged #preset ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

Unlock an Enhanced Experience with Bored Panda Premium

Go ad-free, access unlimited content, and enjoy our sleek dark mode. Your favorite stories, uninterrupted.

People Side With Wedding Photographer Who Canceled On Bride The Night Before Her Big Day - 12

No fees, cancel anytime

Owners Race Home After Cat’s Post-Surgery Behavior Caught On Pet Cam - 13 Olympian Makes Stunning Admission After Judge's Conspicuous Scores Ignite Cheating Accusations - 14

Olympian Makes Stunning Admission After Judge’s Conspicuous Scores Ignite Cheating Accusations

Suspicious Way Erika Kirk Changed Husband Charlie’s Office Forced TPSUSA To Respond After Backlash - 15

Suspicious Way Erika Kirk Changed Husband Charlie’s Office Forced TPSUSA To Respond After Backlash