Most people don’t need to be reminded to have good manners. Treating people with respect and kindness should be second nature, as we were all taught the “golden rule” at a young age. But even the most rude individuals usually know not to mess with people who are bringing them food, beverages or helping them make a purchase. Why even tempt someone to spit in your coffee or overcharge you for a flight? Yet somehow, there are still entitled people out there who play with fire and treat customer service employees poorly.
So I don’t recall if it was 1998 or 1999, yes, it was a long time ago, but there was an Oscar De La Jolla fight and I was doing tech support at the Cox Communications, a local cable company. Someone called in really frantic saying, “Hey, I have a house full of people and all this food that I bought for the fight and it’s not working”. And I was like, “Sure, no problem. Let me go out and get it taken care of”. Did my little thing send a signal to the box. Everything came up. I hear a cheer in the background, “Oh, yeah, it’s on, it’s on its on”. So the guy on the phone was like, “Alright, man, it’s on, it’s on. What’s your name?”. When I say “Oh, my name is Javier”. He goes “Oh, thanks a lot, you f*****g spik”. So I immediately turned that fight off, refunded the money and put notes in the account so that nobody would turn the fight back on. I checked the next day and he called multiple times. Absolutely nobody turned that fight on. I win
javi_has_beer , Lisa Brank Report
Christmas Eve 2017 I am six months pregnant, waddling my fat a** around the store. And I’m trying to help this woman and it turns out we don’t have in stock what she wants and she just starts losing her fg st, because we’ve ruined her Christmas by not having the item in stock. We’d had it since September., she’d just waited till Christmas Eve to get it, but whatever. She even took digs at my unborn child, like what the fk? After she left, we realized she’d left behind a bunch of shopping she’d done at other stores. And I could see her she was still just outside the store. I could have watered my fat pregnant a* that she just insulted out to go give her bags back. But I didn’t. Instead I took them to center management that were closing in five minutes time, which means whatever was in those bags, she didn’t get back until Boxing Day. You want to accuse me of ruining Christmas I’ll do it properly, b***h
ashy_anne_ , Any Lane Report
So I used to work at a grocery store. And if you’ve ever worked at or been to a grocery store, you know that sometimes people pay with EBT. Snap, food stamps, because food costs money and people need help sometimes. Anyway, one such customer is in the store, and she’s paid for her food, she’s gonna go back and you have to bag it yourself. She’s bagging groceries over here. New customers in front of me. She’s paying for her stuff. She hands me her card as she does so she says loud enough for other people to hear her “I’ll be paying with my own money, because I have a job”. And I swipe her card. And in what I can only describe as an act of divine justice, the card gets declined. And normally I’m pretty delicate and quiet like, “Hey, your card got declined”, I don’t want to embarrass anybody. But this day, I was loud and proud, “Ma’am, your card has been declined”
crlstrrs , Anna Tarazevich Report
A cop came into my store with no mask in his uniform. I didn’t notice until he was leaving, so I said, ‘Sir, next time you come in, I need you to put on a mask.’ He looks me dead in the eyes and said, ‘I have a medical condition. What are you gonna do about it?’ I was pissed, so I looked at his badge, and then I later called the police department and told them. Ever since then, every time he comes in, he’s wearing a mask. Every time.
hellyabananabreaddude Report
40 years ago, I was putting myself through school working at the San Gabriel Country Club. One quiet lazy Saturday afternoon I was working in the bar area when a Party of five comes in and seats themselves. The party was hosted by former Los Angeles Rams legend and star of TV’s Father Murphy, Merlin Olsen, who was one of my heroes when I was a kid growing up. That particular day Merlin Olsen was a di**k. He gestured to me and says, “Hey, make yourself useful and take our drink orders”. He says “Start with me. I’ll have a vodka tonic”. So I listened to everyone else give their drink orders, but I’m not writing this down because I can remember this. Merlin’s watching me and he’s a little agitated. When I get done, he looks at me and says “How you going to remember all that? You didn’t write any of that down?”. I said, “Don’t worry about it. I got it”. He looks at me and says “Do you know who I am?”. I said, “Yeah, you’re the vodka tonic”
lamassagepro Report
So I worked for Starbucks for about seven years before I finally left. And if someone was really, really rude to me, I would do a very minor thing to make their beverage so much better. Like with a frappuccino, I blend it with cold brew, or other little tips and tricks like to give them a better-tasting drink. Because the next time they go to order their beverage, they’re going to order it the exact same way and they will never get a drink as good as they did that one time. They will not know what was wrong with it. They will not know what the difference was, and they will never be able to have a drink that tastes that good ever again. And that makes me satisfied.
btriplett_ , machu. Report
Back in my server days: if a customer was TERRIBLE we’d say table so and so needs attention. All the servers would stop by that table and ask if they needed anything or randomly bring things by asking if they needed it…. THE WHOLE REST OF THEIR MEAL. Go ahead and complain that the staff was extra nice. P.S. there were up to 15 servers on shift.
gloriastelle , K8 Report
Let me paint you a picture. It’s the opening day of “Avengers End Game” at my movie theater. You can imagine the chaos commencing throughout the entire theater. And people have been waiting there since 5am, which made zero fg sense to me because we had reserved seating. Whatever, I guess it was just the anticipation of everything, that’s fine, I can understand that. There had I guess, been some miscommunication between a guest and a co worker and his order was 100% wrong. And that order ended up thrown all over me because of how angry the customer was. Now it was towards the end of the day, so I was like, “Okay, I’m not gonna let this get me”, but then he called me an idiot and a faot. I got fg angry, of course. So without even like, skipping the second beat I said, “Well, this faot is still alive but Iron Man isn’t”. I didn’t get fired and the customer got kicked out. Ah
drewwciferr , Krists Luhaers Report
A man came in, placed an order, and got snippy with a coworker who misheard him. I looked him in the eye and frowned at him and told him, softly, like I was talking to a child (and he was in his 60s) “I’d appreciate it if you would treat her kindly.” It caught him off guard He ended up fidgeting and shuffling and quietly apologized to both of us, and was nice the rest of the visit.
leavemyselfbehind Report
In the 60s my dad worked for Eastern Airlines at DCA. Rude customer story: Ticket sold to NYC. Baggage sent to Bombay, India.
bethcaldwell09 , katrien berckmoes Report
Sometimes when they asked for butter I give them cold butter even though I have room temperature butter because I know the cold butter will rip up their bread.
officialtbw , Crazy Cake Report
This might get me cancelled in the vegan community. But here we go. I was working at the movies. I was a cook there. This lady brought back her burger. She said it was cold. I never have a problem, I’ll remake the meal. It’s how she told me her food was cold. She said, “This is what happens when they employ Mexicans”. She proceeds to tell me she has been vegan for over 30 years, and to make sure that no animal product touches her food. Oh, I remade the burger. I grilled her black bean burger over some nice bacon grease. And I’ll do it again.
areallygoodjoke , Miha Rekar Report
They are getting the hotel room right next to the elevator or the room with triplets.
garlandbrook , Pixabay Report
Leave a sensor at the very bottom of their bag so LP would have to search it for 5 minutes at the door.
docmart10 , Sam Lion Report
As they are leaving, I always use the mag lock that I have control of behind the counter to lock the door and I just see them run into the door.
lauratc23 Report
When you hold your hand out for their money & they chuck it on the counter, you make sure to put their change right beside their hand on the counter.
Chloe Pritchard Report
I worked at little Ceasars and we were super busy and a woman had ordered a deep dish pizza and had been waiting on it. deep dishes have to go through the top and bottom oven to fully cook and I had just pulled her deep dish out of the bottom and was about to put it through the top when she said “that’s my pizza. I’m done waiting. give it to me” I tried to explain to her that it wasn’t done yet but she kept interrupting me with “give me my pizza” and so I dumped out the doughy mess cut it and gave it
andikinns Report
So many people don’t realize how bad it is to be rude to a receptionist at a hair salon.. sorry Karen, we are booked for the holidays.
happyfreeauthenticallyme Report
If they are on the phone while I’m checking them out at the register, I purposely make as much noise as possible. My fave: shaking the paper bags.
jujuleeann Report
I put unsalted fries in their bag but put a few salted ones on top so they wouldn’t know until it was too late.
peterparkwe , Nathan Dumlao Report
So my buddy worked for a pizza place. And he used to tell me that if customers were rude to them, they would do this thing called a “phantom cut”, where they would cut the pizza ever just so that if you try to rip a piece off, you tear the whole pizza to shreds. I’m like, “Oh, that sucks”. One time, my friend was ordering a pizza. And he was very rude to the pizza person. And I was like, “why?” And then when the pizza got to my fg house, they “phantom cut” the st out of that thing. I tried to take two pieces and I tore the whole fg pizza up. So I got a fork and a knife and I went to fg work and I was eating that pizza regardless. I looked at my friend and I said, if you were ever rude to another pizza person again, I’m gonna steal your f**g turtle. I swear to god
jordan_the_stallion8 Report
I had a customer tell me I have an awful speaking voice and should not be allowed in public so I spoke louder and more nasally.
chrxmxtica Report
I work at Walmart in the pickup department. Let’s just say never honk or yell at us or else your order will be the last order we take out.
alyssasalazar19 , Mike Mozart Report
I worked in a college bookstore and whenever someone was rude I would get them the used copies in the worst condition.
mairzy.doats , Pauline Loroy Report
If someone throws their card/money payment at me I throw their card/change back at them when I’m done and throw the pen at them when they need to sign.
souleske Report
Ex Dunkin employee here: decaf, no questions asked. But when the frosting in the donuts was melty, I would put it in the bag upside down
kaitlynmsprague , Mike Mozart Report
Put them on hold for 15 minutes instead of 2.
kyledimetri Report
I was filling a sample & she asked me “Do you even know what you’re doing?” So I left it half open in her bag so she could see I really didn’t know.
chlown_ Report
Gone to the back to look for the shoe size on the clearance shoe I knew we didn’t have for 10mins playing on my phone before my shift ended and then walked past her and leaving while she stood there waiting the whole time.
tree1993 Report
Worked for AppleCare and have flagged customers accts as “do not assist” so they could never get help from Apple again.
danijoe17 , Amir Hosseini Report
Grown rude men be getting a pink candle in their birthday dessert from me!
whitnastay Report
Only fill their foundation samples up less than halfway but flip it upside down first to make it look full.
danger.cat , cottonbro Report
If it’s in email I misspell their name on purpose.
justhere4dogvids Report
If someone is rude to me I make sure to absolutely squish the hell out of whatever food they’re buying as I bag it up
starkkinnie , S O C I A L . C U T Report
I used to double charge them, so they had to go wait in the customer service line to get a refund.
misticfox0 Report
I was a greeter supervisor. So if someone was rude I would place them by the kitchen door. So they will be bothered by passing waiters.
rcforjazz Report
Best part is when you say “You have a nice day” to the customer after they didn’t get their way.
alyssaschultz5 Report
I work at a dq, if a customer is rude to me I’ll blend their blizzard for too long so it’s soupy.
littlebrainbigt1tt13s Report
There was a guy who used to work for me who would write paragraphs of swearing at the person in white under the initial email.
constellationstardust Report
Change their seat to non-reclining.
itsajoke360 Report
At Panda Express I didn’t give them a fortune cookie.
savvyghost Report
I’ll tell them we’re out of something even if we’re not. Or I’ve def given them only what they paid for even though I’ve been giving stuff away all night.
kat0713 Report
If someone asked me for directions in a rude way: I would give the long and complicated route to get there. If they were nice: I would give the easiest way, a short cut and have them arrive early time time to spare.
ginger_snap0130 , Ingo Joseph Report
Shout out to all the servers. For rude customers, we crop dust — especially if it’s busy and loud and the music’s going and they definitely won’t hear you. We crop dust.
bree_ann_uhh Report
sugar_rae Report
When people rudely ask for extra stuff in their sandwiches I give them WAY too much. I gave a customer SO much lettuce one time.
aura_jhai Report
I worked at a discount grocery store. There were a bunch of rude customers — I had people even throw food at me and laugh about it. I had to ring up every single thing manually. Basically, if they were rude to me, if it was 99 cents, I’d ring it up as $2.99. The receipts were so long that they didn’t check. I wound up charging them $30-$40 more, just for how rude they were.
heather.blr , Kampus Production Report
I work at Pizza Hut and the wait time for pizza was 10 mins but got told to “hurry up on the pizza” so we kept pulling at back towards the beginning of the oven line every time me or my manager passed by it until we got another order and finally let it run through the oven.
rossagalvann Report
I work at Olive Garden and sometimes when people are rude and ask for soup I only give them broth and if they got a salad they get very light dressing.
brandeeskare Report
I figured out how to crash my register and would do it if someone wanted me to ring them up when I was about to go on break.
anyaaa_007 Report
I worked for a car rental company. Moving is stressful, so people were always stressed out. Most of the time, people were fine. But sometimes, people would say, for example, ‘I’m moving from Sacramento, California, to El Paso, Texas.’ So, I’d say, ‘OK, that’s a five-day trip.’ Some people would say, ‘No, I can do that trip in three days, so only charge me for three days.’ These numbers are based on the safety driving eight hours a day — that’s how we want you to drive their equipment. If they kept going and were rude and insulting, I’d say, ‘OK, you’re right. Are you ready for your confirmation number?’ Then, I’d rattle off eight random numbers, and they wouldn’t have a moving truck that day.
miranda.macabre Report
I put their eggs on the bottom of their bag.
youngmeggs , United Soybean Board Report
“Accidentally” disconnected their electricity.
nicjay Report
When I worked at Dunkin I would give people sugar free flavors or Splenda instead of regular sugar if they were rude haha and sometimes decaf
chronic_bronchitis Report
I work in a hotel. Late arrival guests didn’t tip when I helped them with their luggage, so I phoned them in the middle of the night.
gezadanielmolnar Report
I worked at an ice cream shop and used to charge them for extra toppings that they didn’t order and then tell them the receipt paper wasn’t working.
kassiegarcia7 Report
Make all their drinks diet.
sage__xoxo Report
I would like to preface the story by saying that 17 year old Alex was with the ss. like y’all think I’m buckwild now? 17 year old Alex had Nike knees and the attitude to match. Just do it, bh. Anyway, Tangled came out around this time and what would be the first of many similar incidents, a parent got upset with me about the ticket pricing and threatened to come over the counter at me. Keep in mind that I reported to work straight from school, my shift didn’t end until 9PM (curfew) and this incident occurred at 7 or 8PM. So basically, I was hangry, I was tired, and I was not the one, the two or three. So what did my ain’t s*t 17 year old a do? I took off my earrings, my hat and my apron and I said, “What’s poppin?”. I had a manager standing behind me and didn’t know until he picked me up and carried me into the scullery because apparently the appropriate response to being threatened is not “What’s poppin” it’s to call security. I still maintain that all I did was match the energy that was presented to me and that energy was:" Hey, batta, batta, swing"
alexrising Report
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